Broke down?
We come to the truck.
A fully equipped service truck and a master diesel technician, dispatched to wherever your truck stopped. No tow bill, no waiting three days for a shop bay, no explaining it twice to a service writer.
Most breakdowns don't need a shop
The great majority of what strands a truck is a wheel end, an air problem, or something electrical — and all of that gets fixed where the truck is sitting.
- Brakes & air systems
- Wheel seals & bearings
- Suspension & steering
- Tire repair & replacement
- Batteries, starters & charging
- No-start diagnosis
- Lights & wiring
- Air leaks & valves
- Driveline & U-joints
- Eaton Fuller transmissions
- Cooling & overheating
- J1939 & electrical diagnostics
What we can't do on the shoulder
Nobody does a full in-frame overhaul on the side of the 5. Major internal engine work, transmission teardowns and frame damage need a shop, a lift and time.
If that's what you've got, you'll hear it on the phone — before anyone drives out and bills you to arrive at the same conclusion. Sometimes the right call is a tow, and saying so costs us a job and saves you a few hundred dollars. That trade is fine.
What we can usually do even then is diagnose it properly so you're towing to the right place for the right work, instead of guessing.
Four steps, no runaround
You get Russ
Not a call center, not a dispatcher reading a script. The person who answers is the technician who'll be doing the work, so you only explain it once.
Straight answer on timing
Where you are, what it's doing, and a real ETA before anyone rolls. If we're on another job and can't get there fast, you'll be told that instead of being strung along.
Diagnose, then quote
Find the actual fault first. You get the number before work starts, not on an invoice afterward. No parts cannon.
Fixed and rolling
Common parts are already on the truck, so most jobs finish on the first visit rather than turning into a second appointment.
Orange County, and the I-5 either side of it
Based in San Clemente. That puts south Orange County and the I-5 corridor closest, and we travel north and inland for the right job.
South OC & the I-5
San Clemente, Dana Point, San Juan Capistrano, Laguna Niguel, Mission Viejo, Lake Forest — plus the I-5 itself and the San Onofre inspection facility just south of the county line. This is home turf and the fastest response.
Central & north OC
Irvine, Tustin, Santa Ana, Orange, Anaheim, Costa Mesa and the industrial yards off the 5, the 55 and the 57. Longer drive, still same-day for most calls.
Further out
Oceanside, Camp Pendleton and north San Diego County to the south; inland toward Corona and Riverside. Call and ask — the honest answer depends on the job and the day.
Fleet work is different — we'll come to your yard on a schedule instead of waiting for something to break. See DOT & BIT inspections.
Common questions
How fast can a mobile truck mechanic get to me in Orange County?
It depends where you are and what else is running. RES Heavy is based in San Clemente, so south Orange County and the I-5 corridor are usually quick. Call (949) 254-4518 and you will get a straight answer on timing before anyone rolls, not an optimistic guess.
What can and can't be fixed at the roadside?
Most of what strands a truck can be fixed where it sits: brakes, wheel seals and bearings, air leaks, tires, batteries and charging, no-start problems, lights, suspension and steering. Major internal engine work, transmission teardowns and frame damage need a shop. We will tell you which one you have on the phone rather than driving out to find out.
Do you work nights and weekends?
Yes. RES Heavy runs 24/7 emergency dispatch, including nights, weekends and holidays. Breakdowns do not keep business hours.
What should I have ready when I call?
Where the truck is, including the highway and nearest exit or mile marker, the make and model, what it was doing when it quit, and any warning lights or codes. A photo of the problem texted to (949) 254-4518 helps us load the right parts before we leave.
Sitting on the shoulder right now?
Call. If you can, text a photo of the problem and your location first — it gets the right parts on the truck before we leave.